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Business Process Outsourcing: How To Outsource Remote Work Processes In India

25Mar2021
Business Process Outsourcing: How To Outsource Remote Work Processes In India
SHEROES Work From Home Opportunities

Business process outsourcing to an outsourcing company can help organisations save time and money. Learn how to outsource remote work processes in India.

Business process outsourcing is when a company hires an outside source to complete work or a project which would normally be done by the staff.

Outsourcing has become popular as a solution for a business to save money and complete projects and tasks without having full-time employees do the work.

But why outsource work? And how do you know what to outsource to a virtual assistant or outsourcing company?

Companies might consider business process outsourcing for many different reasons. A company might consider outsourcing to save money by cutting down on costs, or they might not have the employee resources to complete a particular project.

Business process outsourcing gives a company the opportunity to complete a crucial project by people who are not their employees. This means they don’t have to pay a salary or provide benefits to them.

When a company business decides to outsource a project, it will usually enter into an agreement or contract with the outsourcing company.

The outsourcing contract will include the terms of the agreement, like the steps taken to complete the project, the time the project will take, the people involved, the cost, and the required resources from the client.

working remotely meaning

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What Services Can Be Outsourced?

What can be outsourced in a business? There are many different types of business process outsourcing services for many different business segments.

The most common segments of a business that hires outsourcing companies for assistance include accounting outsourcing services to help with payroll, inventory, and financial issues. Other tasks include outsourcing security and cybersecurity.

The biggest field of outsourcing for companies today is in the Information Technology (IT) field. This is because companies may need offshore software development, and need staff to maintain their phones, computers, internet, cabling, provide troubleshooting and more.

Administrative services are another popular choice for online business outsourcing. Many outsourcing firms provide outsourcing services to help organisations outsource data entry services, customer service representative jobs, sales and telemarketing.

Whether you want to outsource SEO services, outsource digital marketing, outsource web design and graphic design, outsource content writing, or other tasks, most organisations outsource tasks that they don’t want to handle in-house.

Here is a list of processes that can be outsourced effectively:

  • Customer service outsourcing
  • Customer support outsourcing
  • Software development outsourcing
  • IT outsourcing services
  • HR outsourcing or manpower outsourcing
  • Payroll outsourcing services
  • Data entry outsourcing
  • Call centre outsourcing services
  • Outsourced accounting services
  • Knowledge process outsourcing (KPO)
  • Sales outsourcing services
  • Legal process outsourcing
  • SEO outsourcing
  • Digital marketing outsourcing
  • Web design outsourcing
  • Graphic design outsourcing
  • Social media outsourcing
  • Live chat outsourcing
  • Help desk outsourcing
  • Back office outsourcing
  • Procurement outsourcing
  • Ecommerce outsourcing
  • Software testing outsourcing
  • Insurance outsourcing

The MARS Partner program by SHEROES helps women get certified as remote professionals so they can apply for legitimate remote jobs in various roles – including customer service, sales and lead generation, content creation, travel, remote sales jobs in the insurance industry.

customer service outsourcing

Advantages Of Outsourcing

There are many reasons you might consider outsourcing to business process outsourcing companies. Many of these reasons might include resources, cost, or staff.

  • Complete projects by the deadline

If you’re a growing company or are upgrading systems, you will have many projects you need to complete simultaneously for your expansion.

You might not have a staff that knows how to complete the project or your staff may not have enough people to complete the project in the time frame you would like it to be done.

Outsourcing is an excellent option when you have a good outsourcing company that can come into your business and complete the project on your required deadline.

  • Eliminate full-time positions to save money

Another reason you might consider outsourcing is to save money. You might currently have full-time employees in positions that only require them to be around for certain times of the year.

The tasks to outsource would be ones where it’s cheaper to eliminate the full-time employee position and bring in the outsourcing company only when you need them to work.

Portals like GetMeExperts help you outsource consultants such as Engineering, Management Consultants and Technology Consultants. Their experts are available for on-call advisory from industry leaders which may be as short as 15 minutes.

When you bring in an outsourcing company to complete a project rather than hire a full-time employee you are saving on the yearly salary and the benefits you would have to offer that employee.

In most cases, it is usually cheaper to hire an individual or team of people on a temporary basis than it is to use your own staff. You might have a full-time employee you need for one specific task, but that has a lot of downtimes.

If you have to find work to keep them busy, there’s no reason to pay a full-time employee if you can hire someone only for the duration you need them.

  • Eliminate the cost of health insurance and benefits

Previously many organisations outsourced work to gig workers and freelancers to avoid paying for health insurance and other benefits.

Now that gig workers in India are set to get health coverage and other employee benefits, organisations may not be so eager to outsource work to freelancers.

Instead, it may be more beneficial to hire an outsourcing company that employs remote workers to provide business process services.

Business Outsourcing

Business Process Outsourcing Contracts

When you consider business process outsourcing it is important to draw up a contractual agreement for you and the outsourcing company to sign. This is to protect your company and the funds you have for the project.

When you sign a contractual agreement for business process outsourcing the contract will specify the time frame of the project and set a timeline. The timeline will set milestones during the project and specify each with an expected completion date.

This includes the number of hours it takes for the completion of the project. If the company promised the project would be completed in a certain amount of hours and it is not then their staff will be working for free until the project is completed.

In addition, many contractual agreements will specify percentages of payment according to the completion of each set milestone. If the completion of the milestone is not met on the expected date, a stipulation may be defined on the contractual agreement also.

The contract signed between you and a business outsourcing company will define the budget of the project and what the company has agreed to do the project for.

Maintaining Quality Of Service When Outsourcing

There are a number of factors to consider when outsourcing services so you can learn how to make outsourcing successful. For instance, if you have poorly defined your contract with a business outsourcing company, the quality of the project may suffer severely.

You don’t want your business to suffer because you were not clear about how the project needed to be done and now have a completed project that makes your customers very unhappy.

There are many safeguards you can put in place to ensure that the project meets the expected quality requirements when you’re using a company other than yours.

When you define the objectives for the project you want to be completed they need to be defined clearly and everyone needs to acknowledge that they agree to them. Being too picky is better than not being specific enough.

If you end up forgetting certain things and not specifying them you’re opening a door for poor work to be done. When this happens, you cannot request it be changed and done a different way, because it was not specified in the contract.

In this case, you’ll end up making additional payments to have things done the way you want because you didn’t properly specify it in the contract.

The specifications for the project should never be written by just one person. Projects need to be written by everyone involved and affected by the project. You need to be sure you don’t miss anything that might cause poor quality with the project.

Research and test the software or tools and how they work. Many people can be affected by poor quality in a project, such as your employees who are using the software and tools you provide.

Shareholders and stakeholders also have a vested interest in ensuring that the money spent on an outsourced project is being spent well. The important thing is knowing what to outsource and what not to.

Outsourcing Company

Outsourcing Remote Work Projects

SHEROES remote work programme, Managed Remote Solutions (MARS), is an end-to-end process on-cloud platform that enables significant improvement in quality and efficiency when it comes to building virtual teams and effective remote team working.

MARS Partners are highly-qualified and experienced MARS Certified Remote Professionals (MCRP) that are best in class and already serve top companies with processes, including inbound sales, outbound sales, customer support and operations.

MARS by SHEROES provides a remote project manager who knows how to effectively manage remote employees, so clients can achieve efficient virtual employee management in virtual teams made up of Certified MARS Partners.

In this article in Business Today, SHEROES Founder & CEO, Sairee Chahal, notes that:

Companies don’t have the wherewithal to manage the distributed workforce, so they outsource an entire process to us, such as sales, digital marketing, customer support, content. We manage the remote workers to ensure the deliverables are timely and meet the desired quality.

MARS by SHEROES is one of the best outsourcing partners that hire remote workers in India and is currently scaling up to meet the demands of organisations that don’t have the time or resources for hiring remote employees or figuring out how to manage a team remotely.

For organisations that don’t want to spend the time or resources to hire remote staff, managing a remote workforce and supervising remote employees is easy with a project manager from MARS by SHEROES.

The pros of outsourcing are that it saves money and gets work done without having full-time employees. The outsourcing tips and guidelines in this article will show you how to outsource work effectively.

Start Working Remotely as a MARS Partner

MARS By SHEROES certifies Indian women as MARS Certified Remote Professionals (MCRP) so they can find part-time or full-time remote work in India.

Start working remotely as a MARS Partner and realize your dreams of finding remote work from home for women in India.

About the author:

Priya Florence Shah is the Group Editor at SHEROES and author of Devi2Diva, an emotional self-care book for women.

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Business Process Outsourcing Tips

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